Terms and conditions


1. Privacy
SanaVida Food SLNE B 66851957 Carrer Del Cobalt 123 Hospitalet 08907 Barcelona, ​​Spain informs users of its Internet portal ("Users" and "Portal") about its privacy and protection policy Of personal data (hereinafter "Personal Data") for Users to freely and voluntarily determine if they wish to provide SanaVidaFood with Personal Data that may be required or obtainable from Users at the time of subscription or High in some of the services offered by SanaVidaFood in the Portal or through the Portal. SanaVidaFood reserves the right to modify this policy to adapt it to new legislative or jurisprudential as well as to practices of the industry. In such cases, SanaVidaFood will announce on this page the changes introduced with reasonable anticipation of its implementation.
Certain services provided in the Portal may contain specific conditions with specific provisions regarding the protection of Personal Data.
The Personal Data collected will be subject to automated processing and incorporated into the corresponding automated files by SanaVidaFood, being the owner and responsible for its own file (hereinafter, the "Files"). In accordance with the applicable regulations, these files will be registered in the General Registry of Data Protection.
SanaVidaFood provides Users with the appropriate technical resources so that, prior to this, they can access this notice on the Privacy Policy or any other relevant information and can give their consent so that SanaVidaFood can proceed to the automatic processing of their Personal Data. Except in the fields where otherwise stated, the answers to the questions on Personal Data are voluntary, without the lack of response implying a reduction in the quality or quantity of the corresponding services, unless otherwise indicated.
The User guarantees that the Personal Data provided to SanaVidaFood are truthful and is responsible for communicating to them any modification in them.
The collection and automated processing of Personal Data is intended to maintain the relationship established with SanaVidaFood, the management, administration, provision, extension and improvement of services in which the User decides to subscribe, register, or use the adequacy Of said services to the preferences and tastes of the Users, the study of the use of the services by the Users, the design of new services related to those services, the sending of updates of the services, the sending, by traditional means And electronic, technical, operational and commercial information about products and services offered by SanaVidaFood and / or third parties, both now and in the future. The purpose of the automated collection and processing of Personal Data also includes the sending of survey forms, which the User is not obliged to answer.
SanaVidaFood seeks to install other means and additional technical measures at its disposal to prevent loss, misuse, alteration, unauthorized access and theft of Personal Data provided to SanaVidaFood. Nonetheless, the User must be aware that Internet security measures are not impregnable.
The Users are recognized and may exercise their rights of access, cancellation, rectification and opposition, as well as having the right to be informed of the assignments made by contacting SanaVidaFood through the mail to

2. Users
The access and / or use of the portals of SanaVidaFood attributes the condition of USER, that accepts, from said access and / or use, the General Conditions of Use reflected here. The aforementioned Conditions will apply independently of the General Conditions of Contract that in their case are obligatory.
3. Use of the portal
The websites of SanaVidaFood provide access to a multitude of information, services, programs or data (hereinafter "the contents") on the Internet belonging to SanaVidaFood or its licensors to which the USER can access.
The USER assumes responsibility for the use of the PORTAL. This responsibility extends to the registry that is necessary to access certain services or contents. In this registry, the USER will be responsible for providing truthful and lawful information. As a consequence of this registration, the USER can be provided with a password for which he will be responsible, committing himself to make a diligent and confidential use of it. The USER agrees to make appropriate use of the contents and services (such as chat services, discussion forums or newsgroups) that SanaVidaFood offers through its websites and with an enunciative but non-limiting purpose, not to use them for (I) engaging in activities that are unlawful, illegal or contrary to good faith and public order; (Ii) to disseminate contents or propaganda of a racist, xenophobic, pornographic-illegal character, as an apology for terrorism or against human rights; (Iii) cause damage to the physical and logical systems of SanaVidaFood, its suppliers or third parties, to introduce or disseminate on the network computer viruses or any other physical or logical systems that are likely to cause the aforementioned damages; (Iv) attempt to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages.
SanaVidaFood reserves the right to withdraw all comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that attack against youth or children, order or public safety or that In their view, would not be adequate for publication.
In any case, SanaVidaFood will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.

4. Intellectual and industrial property
SanaVidaFood itself or as a transferee, is the owner of all intellectual and industrial property rights of its web pages, as well as of the elements contained therein (by way of example, images, sound, audio, video, software or texts; trademarks Or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc ...), owned by SanaVidaFood or its licensors.
All rights reserved. Pursuant to the provisions of articles 8 and 32.1, second paragraph, of the Law on Intellectual Property, reproduction, distribution and public communication, including its modality of making available, all or part of the Contents of this website, for commercial purposes, in any medium and by any technical means, without the authorization of SanaVidaFood. The USER agrees to respect the rights of Intellectual Property and Industrial ownership of SanaVidaFood. You can view the elements of different websites and even print them, copy them and store them on your computer's hard disk or on any other physical media provided it is, solely and exclusively, for your personal and private use. The USER shall refrain from deleting, altering, circumventing or manipulating any security device or security system that is installed on the SanaVidaFood pages.
5. Exclusion of guarantees and liability
SanaVidaFood is not responsible for compliance with delivery dates in cases of holidays, holidays and / or any other situation outside of SanaVidaFood that may disturb the correct management of shipments.
The USER can cancel an order by calling +34661767020 or only in the event that it has not been prepared and / or delivered to the transport company.
If the USER cancels an order under the conditions explained in the previous point, SanaVidaFood undertakes to return the full amount of the order in the same way that the USER used to pay for its purchase by subtracting exclusively the commissions charged to SanaVidaFood by the company that has Payment processed In case of cancellation of an order will be managed the own points of the USER and its affiliate, if any, in a timely manner as the case may be. If the USER is not in the shipping address, the customer should contact SanaVidaFood or directly with SEUR COLD on 902101010 to arrange the collection of the merchandise or to specify a new shipment. However, SanaVidaFood guarantees the quality of all its products up to 12 hours from the receipt of the order in the shipping address. From the moment of delivery of the order, the USER is solely responsible for the good maintenance and conservation of the products (see packaging).
In case the USER does not collect your order the same day of delivery, SanaVidaFood is not responsible for the state of the products. The fulfillment of the nutritional goals marked by SanaVidaFood to the USER is not guaranteed for all the cases and the USER can not reach its nutritional objectives. Noncompliance with non-dietary foods and dietary intakes and recommendations may be truncated by SanaVidaFood's goals.
Likewise, SanaVidaFood is not responsible for any type of illness, poisoning or food allergy caused by the ingestion of any of its products. The USER has the obligation to read the components of all the dishes that consume to avoid such situations. The dietitians of SanaVidaFood will base their advice on the general recommendations and it is essential for the USER to check this information with the doctor if there are any pathologies.
In any case, SanaVidaFood will inform the USER about the nutritional composition of each of its products, as well as the ingredients that compose them.
It is the sole responsibility of the USER to generate a single Invoice document for each order placed, thus exempting SanaVidaFood from any liability associated with the generation of online invoices by the USER.
SanaVidaFood is not responsible for the loss or transfer of your access data at, so it is the sole responsibility of the USER to protect his account, as well as all the elements that make it up.
Neither SanaVidaFood nor its employees will be liable for any loss, loss, claims or expenses of any kind that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns, line overload, disconnections, delays or blockages in The use, motivated by external causes, as well as damages that may be caused by third person

6. Modifications
SanaVidaFood reserves the right to make any modifications that it deems appropriate in its websites, without prior notice, being able to change, delete or add both the contents and services provided through it and the way in which they appear presented or located in Their websites.
7. Use of cookies
SanaVidaFood may use cookies to personalize and facilitate to the maximum the user's navigation through its websites. Cookies are only associated with an anonymous USER and your computer. The USER may configure your browser to notify and reject the installation of cookies generated by SanaVidaFood. In addition to our own cookies, SanaVidaFood makes use of cookies generated by Google Analytics for the sole purpose of evaluating the type of navigation you perform through the website and submit reports of activity on the website.
What are cookies?
Cookies are files that are downloaded to the user's terminal (computer, smartphone or tablet) when accessing certain web pages and stored in the user's memory. Cookies allow, among other things, store and retrieve information about the browsing habits of a user or his / her computer, see which pages are visited, the connection time, analyze the operation of a page, if there are technical problems, etc. Depending on the information they contain and how the terminal is used, they can be used to recognize the user.
Types of cookies
There are several types of cookies depending on different criteria:
Depending on ownership:
Own cookies. They are the ones that belong to SanaVidaFood.
Third-party cookies. They are those owned by a third party, other than SanaVidaFood, who will handle the information collected.
Depending on its purpose:
Technical and / or customization cookies. They are those that serve to improve the service, locate incidents, recognize the user, etc.
Analysis and / or advertising cookies. They are those that serve to analyze information about the navigation and to offer publicity, be generic or personalized.
What is a cookie for?
Cookies are used to offer you the functionality of online commerce, to analyze the operation of the system, to recognize you when you access as a user, to locate incidents and problems that may arise and solve them in the shortest possible time, as well as to analyze and measure the use and activity Of the website.
Is my consent required to implement a cookie?
The consent for the installation of technical cookies or those strictly necessary for the provision of a service of the information society expressly requested by the recipient is not required.
For the rest, it is necessary the consent of the interested party that can be requested by different routes. In the case of SanaVidaFood, it will be understood granted if you continue to use the website, without prejudice that at any time you may revoke and disable cookies.
What Cookies SanaVidaFood currently uses?
SESSION COOKIES IN SanaVidaFood In order to be able to offer the functionality of online commerce we are MUST use these technical session cookies, in order to be able to anonymously differentiate new users and recurring users, know which products are in The basket, whether it is a registered user or not, etc ...
The following cookies will improve your user experience and help us improve our site, but they are not essential so you will be asked for your explicit consent to use them.
GOOGLE ANALYTICS COOKIES Google Analytics is a tool developed by Google Inc. that allows us to know the use that SanaVidaFood visitors make of the web, in order to be able to improve the own web page and thus offer a better browsing experience and a Best service to our customers. In your browser you can see 4 cookies from this service. According to the previous typology they are their own cookies, session and analysis.
Google Analytics does not collect information that allows you to identify the user individually (such as first name, surname or postal address). The data that this tool collects are relative to the locality from which it is connected, information regarding the device from which the connection is established, navigation route within our online store, data about the browser, the operating system, the time of Duration of the visit or information about how you arrived at our website (this allows us to measure our marketing campaigns). With these data, SanaVidaFood can implement the necessary improvements to provide a better service to our users, so that they have a navigation experience as optimal as possible within the web. Information on the Cookies Policy offered by Google Analytics: privacyoverview.htmlWhen you visit our website, you agree to the installation of these cookies on your device.More information on cookies: http: // // to modify the Cookies configuration You can enable, know, block or remove cookies installed on your device by accessing the browser settings from which you access the web.Follow the following information about the main browsers: Firefox: https: // Es-es / windows7 / how-to-manage-cookies-in-internet-explorer-9Safari: Es-ES / cookies.html

8. Links
In the event that websites are linked or hyperlinked to other Internet sites, SanaVidaFood will not exercise any kind of control over said sites and contents.
In no case will SanaVidaFood assume any responsibility for the contents of any link belonging to a third party website, nor guarantee the technical availability, quality, reliability, accuracy, breadth, truthfulness, validity and constitutionality of any material or information contained in any of said hyperlinks Or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.
9. Exclusion Rights
SanaVidaFood reserves the right to deny or withdraw access to its websites and / or services offered without prior notice, at its own request or from a third party, to users who do not comply with these General Conditions of Use.
10. Conditions of registration and purchase
You can create an account in SanaVidaFood any person of legal age or guarded by an adult residing within the service coverage of SanaVidaFood (Spain, except islands, Ceuta and Melilla). USERS who have an active account at SanaVidaFood can place their orders online, through the web portal, or through telephone by calling 902 006 883.
Each product offered by SanaVidaFood is assigned a price to the public, which may change without prior notice. The USER can select the preferred shipping address, as long as it is within the service coverage of SanaVidaFood. You can also select the date of receipt of your purchase as long as it is at least 2 business days after the purchase.
The USER can choose one of the following payment methods to pay the amount of his orders: Credit Card, PayPal, Tickets Restaurant, Gourmet Checks or Bank Transfer. In no case does SanaVidaFood store confidential information about credit cards or PayPal accounts. If the USER chooses as a payment method Bank Transfer, Tickets Restaurant or Gourmet Checks the order is not processed until payment verification. In these cases, the USER receives the information necessary to process the payment of his purchases in his email address. In case of using credit card or PayPal, the order is processed immediately.
SanaVidaFood subsidizes the USER using points that can be redeemed for discounts on upcoming purchases. These points will be personal and non-transferable, although they may be accumulated without limit.
In case of a specific situation of discharge, purchase and / or return not detailed in this document, SanaVidaFood will exercise the function of arbitrator to determine the procedure to follow in favor of both parties (company and client).
11. General information
SanaVidaFood reserves the right to deny or withdraw access to its websites and / or services offered without prior notice, at its own request or from a third party, to users who do not comply with these General Conditions of Use.
The validity of the mentioned conditions will depend on their exposure and will be in force until they are modified by others duly published.
12. Governing Law and Jurisdiction
The relationship between SanaVidaFood and the USER will be governed by current Spanish regulations and any controversy will be submitted to the Courts and courts of the city of Barcelona.