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FAQS

FAQs
How do I get started?

You simply access our website or mobile application where you will be redirected to the specific packages and options available to you. Fill out the online order form, progressing through the steps by adding in your personal info and preferences.

How soon can I start?

As soon as you fill in our questionnaire and choose exact package, we will wait until payment goes through and send you a confirmation.

How much does is cost?

Price depends on the package you choose, each package has a different price and you shall also be provided with how much you are paying per meal, per week and per month. All three packages are a set price. However, if you choose our full customized premium package price varies depending on the type and amount of food you will need.

When do extra costs apply?

Extra costs only apply when needing a fully customized plans and for all of our handmade sugar free drinks. .

FAQ about nutrition
Can I tell you my nutritional requirements/macros?

With the information you provide by completing the initial questionnaire, our team"s nutritionist will provide your nutritional requirements and along to our chef, design the perfect meal plan for you according to your needs and goals.

Can I change my nutrition requirements?

Yes of course, our team us nutritionist will be constantly updating your meal plan according to your progress towards your goals.

Can I tell you my nutritional requirements?

With the information you provide when completing the initial questionnaire, the nutritionist of our team will provide you with your nutritional requirements and with our chef, design the perfect food plan for you according to your needs and Objectives.

Can I change my nutrition requirements?

Yes, of course, our nutritionist will be constantly updating your food plan according to your progress with respect to your goals.

FAQ about food
Where do you source your food from?

We search for the best quality ingredients and work with the fresher products, low in calories, and high in energy supplies.

How will I know what each meal contains?

We will provide for you the description of each meal and its nutritional facts.

What food can I expect?

In the daily menu you will be provided with 5 dishes to be eaten in the day according to the selected diet. We strive to provide you a balanced menu, succulent, high quality cuisine and 100% healthy.

Will I need to prepare my food?

No, you won*t. In some cases, as in the salads, the dressing will be provided just to mix. All meals are ready to eat.

How long do the meals last?

We work with fresh ingredients, without preservatives, to ensure a high quality product, keeping its organoleptic properties and prepared for daily consumption. The products must be kept refrigerated and consumed within 3 days.

What if I have a food intolerance?

Our nutritionists will perform a preliminary evaluation to adapt the menu to your particular needs. You will be able to exclude as many ingredients as you want in the initial questioner. However some products (e.g chicken, beef) that are commonly used can be excluded only by choosing fully customized diet. Click here to see the list of products excluding which redirects you to fully customized diet.

What if I am pescatarian, vegetarian or vegan?

We have a wide and varied menu to offer an appropriate proposal to support your needs.

What if I want to exclude an ingredient(s)?

You will be able to exclude up to 2 ingredients for free when you complete our questionnaire in the beginning, once you request more than 2 exclusions your daily price will be increased. Our team of nutritionist and chef prepares the plan according to your needs.

Can I eat deserts, pasta and pizza while on diet?

Yes, you can. Our culinary proposal includes various desserts, pastas and pizzas, prepared under strict nutritional control, watching the caloric supply allowing balance in your diet. You will eat a little of everything and will enjoy a healthy and different dining experience, allowing you to reach your goals.

Where do you get your food?

We select first quality ingredients, and we work with the best and freshest products, low in calories and with high energy supply.

How do I know it contains every meal?

We will provide you with the description of each dish and its nutritional information.

What kind of food should I expect?

The daily menu will provide the 5 dishes to be consumed in the day according to the selected diet. We esmeramosen provide you with a balanced menu, succulent, haute cuisine and 100% healthy.

Do I need to prepare my own food?

No, in some cases like salads, you will only have to add the dressing that will also be supplied. All our dishes are ready to eat.

How long do meals last?

We work with fresh ingredients, without preservatives, to guarantee a high quality product, maintaining its organoleptic properties and prepared for daily consumption. Products must be kept refrigerated and consumed within 3 days.

What happens if I have food intolerances?

Our nutritionist will perform a pre-assessment to tailor the menu to your particular needs. In the initial questionnaire, you will be able to exclude as many ingredients as you want. However, some products (chicken, meat) which are commonly used can be excluded only by choosing the fully personalized diet. Click here to view the product exclusion list, which will redirect you to the totally personalized diet.

And if I am Pescatariano, vegetarian or vegan?

We have a wide and varied menu in order to offer you a suitable proposal for your trend.

What happens if I want to exclude some or some ingredients?

You can exclude up to 2 ingredients free of charge when comletes the questionnaire at startup, once you request more than 2 exclusions the daily price of your plan will increase. Our nutrition and cooking team will elaborate the dietary plan according to your needs.

Can I eat desserts, pasta or pizza during the diet?

Yes, he can. Our culinary proposal includes various desserts, pasta and pizzas, elaborated under strict nutritional control, taking care of the caloric contribution that allows to balance your diet. You will eat a bit of everything and especially enjoy a healthy and different gastronomic experience that will allow you to achieve your goals.